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FAQ

Welcome to illstreetbluesclothing.com! To make sure our customers have an easy and pleasurable shopping experience, we have provided answers to some of the most frequently asked questions. If there is a question we did not address, please send us an email to: info@illstreetbluesclothing.com


What is illstreetbluesclothing.com’s shipping policy?

We offer "Free U.S. Shipping" (excludes APO and FPO addresses) on orders over $50.00.  We ship USPS with tracking on all U.S. Orders.  Upon payment verification, you can expect to receive your purchase within approximately 7-10 business days. We are not responsible for undelivered orders that are reported to us when the Postal Service’s shipping and tracking system shows a completed package delivery.

While we will do all we can to ensure your order is delivered on time, illstreetbluesclothing.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.|

Does illstreetbluesclothing.com ship internationally?

Yes, for international orders we ship USPS First Class Mail International but we do not provide tracking and are not responsible for undelivered orders. We can only provide customers with a Customs Declaration number that shows your package was accepted at the U.S. Postal Service.  Please note: Our U.S. shipping costs for international packages pay for postage that covers the cost of transporting and delivering packages.

Custom duties and taxes are not covered in the postage fee, but are the responsibility of the recipient. We recommend if you have questions about any custom charges in your country, that you contact your local customs office for specifics.

What is illstreetbluesclothing.com’s return/exchange policy?

We will gladly accept merchandise returns for exchanges ONLY within 7 business days from receiving your order. If 7 days have gone by since receiving your order, unfortunately we can’t offer you an exchange. At this time we do not accept cash refunds.

To be eligible for a return exchange, your item must be unused and in the same condition that you received it and we require a receipt or proof of purchase.
If you need to do an exchange, send us an email first at info@illstreetbluesclothing.com and we will provide you with further instructions.  Please note that the customer is responsible for the shipping cost on returns.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.